TECH SUPPORT

Technical support (abbreviated as tech support) is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations.

Technical support is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations

IT CONSULTING

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MANAGED CLOUD

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CLOUD COMPUTING

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Technical support (abbreviated as tech support) is an advice service provided, usually over the phone, to help people who have problems using a computer. Presently most large and mid-size companies have outsourced their tech support operations.

A Technical Support Engineer, also known as an IT support engineer, helps in resolving technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems.

What are the duties of technical support?
 
Technical Support Responsibilities:
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.

 

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